OVERALL RESULTS: As companies resume IT-spending with new hardware purchases, satisfaction with support services surges
The Context
• Overall, 2009 was a challenging year for IT industry
hardware vendors, and these difficulties were felt within
technical support requirements and projects. The Great
Recession forced customers to delay hardware
purchases, creating a strain on support ...
Creating and Deploying Predictive Strategies that Drive Customer Value in Marketing, Sales and Risk
Angoss is helping its clients achieve significant revenue growth and measurable return on investment, with systematic productivity improvement in their marketing, sales and risk management operations. We are doing this by helping our clients create predictive models through their data mining ...
In response to today's challenging economic climate, retailers have cut costs, reduced headcounts, and closed stores. While these measures boost immediate profitability, they make it difficult for retailers to meet their stated objective of becoming more customer focused. This reaction appears to be the exact opposite of what many analysts feel is the best course of action to becoming a best in ...
HP announced an improved Web Support portal that will be fully streamlined for mobile platforms to meet the needs of customers on the go HP announced plans to roll out its new Technology Support Services across the globe in phases, starting with its enhanced HP Support Center web-based platform, which can be accessed from various mobile platforms, including HP webOS, Google Android, and Apple ...
You are reaping the rewards of a successful CRM implementation. Your customer-facing business processes are more efficient and all the interaction with your client and prospect bases across your organization is better orchestrated and recorded. Tracking reports are identifying activity and status on your leads and opportunities, and while forecasting isn’t yet as reliable as you need it to be, ...
RESEARCH NOTE NETSUITE'S RESILIENT SUBSCRIBER BASE
THE BOTTOM LINE Nucleus has found NetSuite customers are both satisfied and loyal, as NetSuite enables them to rapidly deploy ERP functionality that is integrated with other components without the cost and timeline of traditional on-premise systems.
With the success of software-as-a-service (saas) based vendors such as Salesforce.com and ...
There is one area where retailers are set to battle harder than ever before: the environment. Amid the buzzwords of food miles and carbon footprints, retailers are already gathering to demonstrate their environmental credentials in order to keep existing customers and win new ones. Along with effectively communicating strong green credentials retailers need to be seen to be thinking and acting ...
2Q11 Corporate Notebook Satisfaction at a Glance:
THE CORPORATE MOOD
U.S. companies remain cautious in the face of expected flat spending on new notebook equipment for the remainder of 2011 Spending levels remain constant from 2Q10 through 2Q11 …
· IT spending cuts were enacted in the midst of the 2009 recession, yet by 1Q10 companies were deeply entrenched in the largest corporate refresh in ...
How Supply Chain Management Decisions Impact Customer Values
Supply Chain Management decisions have rendered significant concern in recent years for a number of reasons. Directors in many manufactures now realize that activities taken by one member of the supply chain can determine the profitability of all others in the chain. Many international commercial enterprise researchers are of the ...
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