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Service Management
Research Library
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BMC Software, Inc.
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How would you schedule one thousand servers in three different locations so that you could test software from four separate locations? You might start with spreadsheets and white boards, but you would realize quickly that your customers require heavy-duty scheduling and request processing. For a heterogeneous computer environment supporting UNIX from IBM, HP, and Sun, as well as Linux and many ...
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MindTree Ltd.
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This paper analyzes the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. This information is a documentation of our research in the interests of large enterprises and SMBs and should serve to reduce operations costs, optimize capital spending, focus on growing existing business, and create new market opportunities. It ...
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BMC Software, Inc
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Businesses have placed increasing demands on their IT organizations to help meet corporate goals and objectives. IT has responded by delivering the services the business needs — when and where they are needed — and with the required functionality, reliability, and performance. To keep up, however, many IT organizations have traded o IT operating eciency for alignment with the business. As a ...
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BMC Software, Inc
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It’s no surprise that the dynamic nature of a virtualized data center environment presents management challenges that are new and sometimes different from a purely physical environment. With virtualization comes a higher level of speed and flexibility, creating the need for a more disciplined approach to service
management — an approach that has more effective processes and controls. But control ...
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Technology Business Research (TBR)
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Although the mainframe business is typically a slower growing market for systems management vendors, BMC Software grew its Mainframe Service Management (MSM) business 8% year-to-year, as the company continued to focus on expanding its customer base in emerging markets and increasing its footprint within existing customer accounts. The recent launch of IBM zEnterprise Mainframe and BMC’s response ...
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